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Automotive Service Advisor / Writer / Sales Lead | Weekends Off

Christian Brothers AutomotiveMount Juliet

On-site Full-time

Position filled

Experience Level

Experience

Qualifications

Qualifications:Valid driver's license with a driving record acceptable to our insurance carrier. Proficient in Windows-based software and automotive applications. Previous experience in an Automotive Customer Service or Service Advisor/Sales role preferred. Physical Requirements:Dependability and reliability for a schedule of Monday – Friday, 7am – 6pm. Ability to stand and walk for the majority of the workday. Occasionally lift and carry objects weighing over 50 lbs. Maintain a brisk pace in a high-volume environment.

About the role

Job Title: Automotive Service Advisor / Writer

Location: 12820 Lebanon Rd, Mt. Juliet, TN 37122, USA

Job Overview: As an Automotive Service Advisor/Writer at Christian Brothers Automotive, you will be the reliable professional that our guests trust for their vehicle needs. Your role is essential in fostering long-term relationships, as you are the primary point of contact for our guests during their service experience. You will guide them through the repair process, keeping them informed and ensuring their satisfaction as they leave our facility.

Key Responsibilities:

Welcome each guest with genuine hospitality and respect.
Explain repair options clearly and present the best solutions for their vehicle issues.
Efficiently manage the store’s workflow to optimize service delivery.
Proactively sell our services while maintaining honesty and integrity.
Foster a positive team environment and maintain a positive attitude.
Communicate professionally over the phone and in person.
Build lasting relationships with guests to enhance their service experience.
Coordinate and participate in customer service activities.
Provide shuttle services for guests as needed using CBA branded vehicles.
Ensure all repairs meet the required specifications.
Collaborate as a team and assist colleagues when needed.
Perform other duties as assigned.

About Christian Brothers Automotive

About Christian Brothers Automotive: We are dedicated to providing exceptional automotive service with a commitment to integrity and customer satisfaction. Our team thrives on continuous improvement and a culture of support. Benefits:Enjoy weekends off to spend quality time with family and friends. Paid vacation and holidays to promote work-life balance. Healthcare benefits available for our team members. Matching retirement plans to secure your future. Engaging employee appreciation events and lunches. Opportunities for ongoing training and career advancement. Access to chaplain care support for personal well-being. Employee point store to redeem training points for exciting rewards. Continuous training through the CBA Flywheel Learning System.

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Automotive Service Advisor / Writer / Sales Lead | Weekends Off

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About Christian Brothers Automotive

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