About the job

Role: AV Onsite Technician
Contract Type: Permanent & Full-time on site
Location: Hyderabad
Salary: Excellent and negotiable salary based on experience, plus company benefits.
Kinly is a global leader in unified collaboration, systems integration, and managed services. We are dedicated to transforming workspaces, simplifying complexities, and empowering our clients. Our in-house expertise encompasses AI-driven room monitoring, 24/7 support, and a unique enterprise service layer, which allows us to operate with unparalleled agility and precision.
With 27 offices across 11 countries and a workforce of 1,600 professionals, we hold 900 specialist accreditations and boast 40 years of experience, serving over 2,500 customers worldwide. Our mission is to deliver scalable, secure, and sustainable solutions that meet the demands of modern business.
This newly created position invites an enthusiastic AV / VC Technician to join our collaborative team, working on-site at a major global corporation. As the onsite technician, you will provide in-room and remote resolution support, liaising with the VNOC and management to ensure the seamless delivery of our Managed Videoconferencing Service.
Your role will involve engaging with key customers, acting as a liaison between them and the entire service delivery team. You will be responsible for measuring customer satisfaction, identifying areas for service improvement, delivering solutions, and implementing long-term improvement plans across the customer's onsite support team.

