About the job
Join the forefront of smarter mobility and empower our business partners to achieve excellence.
Become a vital member of our newly established team, dedicated to supporting a prestigious global e-mobility brand. This role places you at the intersection of innovation and performance, where exceptional service drives everything.
In this B2B-centric position, you will serve as the primary contact for our client’s dealers and service partners throughout Europe. You will be responsible for addressing technical inquiries, coordinating parts logistics, delivering comprehensive training, and upholding service excellence — all crucial for ensuring seamless after-sales support across diverse markets.
- Deliver technical assistance to dealers through phone calls, emails, and ticketing systems;
- Diagnose issues, manage spare parts tracking, and oversee expedited shipments;
- Ensure case resolutions adhere to SLA and are thoroughly documented;
- Escalate intricate issues and collaborate with internal departments (warranty, logistics, finance);
- Translate training materials and conduct both remote and on-site training for partners;
- Provide support in reporting, reconciliation, and periodic financial settlements;
- Uphold high standards in compliance, data security, and customer satisfaction.

