About the job
As a Desk-Based Account Manager at radiuslimited, you will play a pivotal role in the management and expansion of our portfolio of B2B clients utilizing our comprehensive suite of Telematics products, which include GPS Tracking, Asset Tracking, Vision Solutions, and IoT capabilities. Your focus will be on cultivating long-lasting relationships, enhancing customer retention, and uncovering growth opportunities through outstanding service and reliable consultation.
Your primary responsibility will be to act as the main point of contact for your customers, ensuring their satisfaction, aiding product utilization, and maximizing the benefits they derive from our solutions.
Your daily responsibilities will encompass:
- Managing a portfolio of existing clients and being their go-to contact.
- Establishing robust, trust-based relationships through consistent check-ins and performance evaluations.
- Championing the customer's needs within the organization, ensuring prompt resolution of inquiries or issues.
- Assisting clients in fully leveraging their Telematics solutions.
- Monitoring account health through CRM and reporting tools to proactively mitigate churn.
- Conducting account reviews to align solution usage with business goals.
- Identifying and executing cross-sell and upsell opportunities within your accounts.
- Collaborating closely with the sales and marketing teams to introduce new features and services.
- Maintaining accurate and current customer data and interactions within Salesforce CRM.
- Utilizing reporting tools and dashboards to track account performance, renewal dates, and usage trends.
- Working in partnership with Technical Support, Operations, and Finance to ensure exceptional customer service.
- Providing valuable customer insights to inform future product and service developments.
- Offering feedback on processes and customer challenges to improve the customer experience.
- Engaging in ongoing training and development to stay informed on our innovative product offerings.

