About the job
Join ISTA Solutions, a leading outsourcing and offshoring company, as an experienced Back Office Customer Service Representative for our expanding healthcare team. Here, you will collaborate with dedicated professionals who value employee satisfaction and promote a healthy work-life balance. At ISTA Solutions, we are committed to fostering a culture centered on long-term growth and continuous learning. We seek a proactive team player eager to contribute to our mission!
Key Responsibilities:
- Accurately input patient data into the system in a timely manner.
- Review charts to ensure records are complete and accurate.
- Track and monitor the reception of patient consent forms.
- Make follow-up calls to patients regarding any pending or incomplete consent forms.
- Assist patients in navigating the process of signing and returning necessary documents.
- Ensure proper documentation is recorded and filed securely.
- Maintain confidentiality and adhere to data privacy regulations.
- Collaborate with internal teams to resolve any discrepancies.