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Experience Level
Entry Level
Qualifications
Key Responsibilities:Service Ticket Management:Handle incoming service requests efficiently.Gather necessary information and provide support to users.Document service requests in our internal ERP system.Coordination & Support:Collaborate closely with the technical servicing team.Assist with administrative tasks as needed.Maintain and update spreadsheets and documentation.Generate regular and ad-hoc reports.Troubleshooting:Help in diagnosing and resolving error messages following manuals or internal procedures.Soft Skills:Outstanding communication abilities, both verbal and written.Strong customer service orientation.Analytical mindset with keen attention to detail.Team-oriented and collaborative approach.
About the job
MELLON Albania, a proud member of the MELLON Group of Companies, was established in 2004 in the vibrant city of Tirana. As a frontrunner in the payment industry, Mellon serves as a trusted technological partner for banks and large organizations, delivering top-notch products tailored for diverse needs along with a wide array of turnkey solutions.
In line with our growth strategy, we are looking to promptly hire a Back Office Specialist who will play a crucial role in supporting our daily operations.
About MELLON Albania
MELLON Albania is a dynamic and innovative company that leads the way in payment solutions and technology partnerships. Since its inception, it has been committed to providing exceptional products and services that empower banking institutions and large organizations to thrive in a fast-paced digital economy.
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Entry Level
Qualifications
Key Responsibilities:Service Ticket Management:Handle incoming service requests efficiently.Gather necessary information and provide support to users.Document service requests in our internal ERP system.Coordination & Support:Collaborate closely with the technical servicing team.Assist with administrative tasks as needed.Maintain and update spreadsheets and documentation.Generate regular and ad-hoc reports.Troubleshooting:Help in diagnosing and resolving error messages following manuals or internal procedures.Soft Skills:Outstanding communication abilities, both verbal and written.Strong customer service orientation.Analytical mindset with keen attention to detail.Team-oriented and collaborative approach.
About the job
MELLON Albania, a proud member of the MELLON Group of Companies, was established in 2004 in the vibrant city of Tirana. As a frontrunner in the payment industry, Mellon serves as a trusted technological partner for banks and large organizations, delivering top-notch products tailored for diverse needs along with a wide array of turnkey solutions.
In line with our growth strategy, we are looking to promptly hire a Back Office Specialist who will play a crucial role in supporting our daily operations.
About MELLON Albania
MELLON Albania is a dynamic and innovative company that leads the way in payment solutions and technology partnerships. Since its inception, it has been committed to providing exceptional products and services that empower banking institutions and large organizations to thrive in a fast-paced digital economy.