Qualifications
Fluency in both English and Spanish is required.Proven experience in client support or customer service roles, preferably in a technology or finance environment.Strong analytical skills with experience in data-driven decision making.Excellent communication and interpersonal skills.Ability to work collaboratively in a fast-paced and dynamic environment.Experience with CRM software and data analysis tools is a plus.Strong organizational and project management skills.A passion for sustainability and renewable energy is preferred.
About the job
About GoodLeap:
GoodLeap is a pioneering technology firm committed to providing exceptional financing and software solutions for sustainable initiatives, encompassing solar energy systems, energy-efficient HVAC units, heat pumps, roofing, windows, and more. Our innovative technology has empowered over 1 million homeowners to access these sustainable solutions in a simple, rapid, and hassle-free manner. Thousands of professionals in the home efficiency and solar sectors depend on GoodLeap’s proprietary, AI-driven applications and developer resources, which offer enhanced customer communication, deeper business insights, and streamlined payment processes. Since 2018, our platform has facilitated more than $27 billion in financing for sustainable projects.
In addition, GoodLeap proudly supports GivePower, our award-winning nonprofit, which is dedicated to creating and implementing life-saving water and clean energy systems, positively impacting over 1.6 million individuals across Africa, Asia, and South America.
Summary:
The Bilingual Client Support Manager will collaborate with installers on our platform to ensure an unparalleled customer experience. This role involves leveraging extensive data analytics to pinpoint improvement areas with our installers, fostering a cooperative approach to enhance customer satisfaction. Additional responsibilities, including conducting installer audits and managing the pipeline, will ensure that customer expectations align with GoodLeap’s high standards. We aim to be a reliable partner that consistently supports both our clients and installers, embodying our commitment to “finance made friendly” while enhancing the overall customer journey.
About GoodLeap
GoodLeap stands at the forefront of sustainable technology, revolutionizing how homeowners access financing and software solutions for eco-friendly initiatives. With a mission to empower individuals and communities, GoodLeap’s innovative technology and commitment to transparency have made sustainable energy solutions more affordable and accessible than ever.