About the job
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services firm headquartered in Greenwich, CT, USA, with a network of offices spanning over 15 countries. With more than four decades of experience, we are recognized for our innovative technology and unwavering commitment to client satisfaction.
Our affiliates deliver round-the-clock electronic brokerage services across a variety of financial instruments including stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We cater to both individual investors and institutions such as financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and extensive global market access empower our clients to maximize their investment potential.
Interactive Brokers has been honored as the #1 online broker by Barron’s for six consecutive years. Join our vibrant, multinational team and contribute to a company that simplifies and enhances financial opportunities through cutting-edge technology.
This is a hybrid role (3 days in the office / 2 days remote).
About Your Team:
As an integral member of the Client Technical Support team, you will assist clients with inquiries regarding our diverse trading platforms and serve as a crucial link between internal teams and customers. Your role will focus on ensuring swift and effective resolutions to technical issues. The ideal candidate is analytical, possesses strong problem-solving skills, and is adept at troubleshooting software-related challenges. You will be responsible for identifying, investigating, and escalating client-reported issues related to our platforms. If you are self-motivated, proactive, and possess a methodical approach to problem-solving, we invite you to join us in building one of the world's most reputable brokerage brands.