About the job
Join our dynamic team at fuku as an English-Spanish Bilingual Customer Service Representative! In this full-time remote role, you will be instrumental in delivering exceptional customer support to our U.S. clientele. We are looking for an enthusiastic and skilled professional who can demonstrate fluency in both Spanish and English, possesses excellent communication abilities, and has a minimum of one year of experience in online customer service. Flexibility for weekend shifts or rotating schedules is essential to accommodate our business needs.
Key Responsibilities:
- Offer bilingual customer support through various online platforms including email, live chat, and ticketing systems.
- Resolve customer inquiries related to orders, accounts, product details, delivery status, and after-sales support.
- Maintain a high standard of professionalism and efficiency in all interactions with U.S.-based customers.
- Document customer interactions accurately and adhere to internal service protocols.
- Escalate complex issues to appropriate teams as needed.
- Uphold service quality and customer satisfaction standards at all times.

