Qualifications
Location: Warsaw, PolandWorking hours: Monday to Friday, 9 AM to 5 PMWork mode: On-siteRequired Skills and AttributesStrong customer service orientation.Exceptional verbal and written communication skills in both Polish and English, with the ability to engage confidently at all levels.Excellent organizational abilities.Attention to detail and strong problem-solving skills.Technical Skills:Proficient in Microsoft Office Suite.Behavioral Skills:Ability to collaborate effectively.Strong planning and organizational skills.Positive demeanor in the workplace.Qualifications [Education and Experience]• Minimum of a high school diploma; college education preferred.• Prior experience in BPO, customer service, or technical support roles is advantageous.• Proven track record demonstrating the necessary skills and attributes.
About the job
Key Responsibilities
• Manage customer inquiries and technical support requests from clients and partners.
• Deliver accurate information rapidly, ensuring effective communication tailored to the customer's technical understanding.
• Assist customers with product and service inquiries, adhering to established call handling protocols.
• Strive for timely resolution of customer issues while upholding the highest quality standards in every interaction.
• Escalate service-related problems to the appropriate department as per client processes when necessary.
• Ensure adherence to the Data Privacy and Security Policy.
• Foster positive communication with colleagues, customers, and other stakeholders.
About Transcosmos
Transcosmos is dedicated to providing a dynamic work environment founded on a culture of ambition, experience, and collaboration. We value employee longevity and progression, offering a variety of benefits to support our team.