Qualifications
Key ResponsibilitiesProvide outstanding customer service and technical assistance, ensuring a professional and positive experience.Develop comprehensive product knowledge to effectively support learners and resolve their queries.Diagnose and troubleshoot technical support requests from users promptly and efficiently.Communicate product features, updates, and solutions clearly through email and phone interactions.Collaborate with Product, Engineering, and Account Management teams to find solutions for customer challenges.Maintain accurate documentation of customer interactions in CRM systems, tracking recurring issues.Exhibit a high level of professionalism while managing multiple customer requests.Complete assigned projects and support initiatives within set timelines.Desired QualificationsBachelor’s Degree.Over 1 year of experience in a customer-facing role within a corporate environment.Exceptional written and verbal communication skills.Fluency in Spanish, both written and spoken, is required.Strong analytical, diagnostic, and troubleshooting abilities.Ability to prioritize tasks and work efficiently in a fast-paced environment.Enthusiastic, positive attitude with the ability to work independently and collaboratively.Detail-oriented and highly organized.A quick learner who shows initiative and adaptability.
About the job
Join IXL Learning, a leader in personalized education, as a Bilingual Customer Support Analyst for our Rosetta Stone Product Support Team. Our mission is to empower language learners around the globe, helping them achieve fluency and confidence in their daily lives. We are dedicated to providing the essential support our customers need to fully benefit from our innovative products.
In this dynamic role, you will assist individual Rosetta Stone users by addressing their subscription and billing inquiries, resolving technical issues, and providing tips to enhance their learning experience.
About IXL Learning
At IXL Learning, we develop transformative personalized learning products utilized by millions worldwide. Our Rosetta Stone offerings are designed to help language learners excel and gain the confidence they need to navigate their daily lives successfully. We believe in empowering our customers and providing the support they require to thrive.
