About the job
About Us:
SupportYourApp is at the forefront of Support-as-a-Service, collaborating with renowned technology companies and industry leaders such as MasterCard, Calm, and MacPaw across more than 30 countries since 2010. We pride ourselves on providing secure customer and technical support in 60 different languages, catering to a wide array of industries. Imagine the opportunity to contribute to a leading SaaS, software, or hardware solution company from the comfort of your home!
As a Customer Support Consultant, you will immerse yourself in a vibrant, multicultural environment while fostering your professional growth through our People First management philosophy. Are you ready to embark on this exciting journey?
Your Responsibilities:
- Provide exceptional customer support via email and phone.
- Document customer inquiries clearly and escalate complex issues to the internal Level 2 Support Team as necessary.
- Adhere to internal procedures and standard operating protocols.
- Collaborate with various internal teams to facilitate efficient problem resolution.
- Troubleshoot hardware-related issues for customers utilizing outdoor camera equipment.
- Handle sensitive customer information with utmost care and security.
- Implement the latest customer satisfaction practices.
- Maintain a thorough understanding of client solutions to meet key performance indicators (KPIs).
- Engage with developers and cross-functional teams effectively.

