Qualifications
Proven experience in customer service or support roles.Strong understanding of customer workflows and knowledge base development.Ability to resolve customer issues effectively and efficiently.Excellent communication skills in both English and French.Passion for improving customer experiences in the healthcare sector.
About the job
At Tali AI, we are dedicated to creating innovative solutions that address the pressing challenges faced by clinicians today.
Our Approach: Our AI-driven medical assistant alleviates the administrative load on healthcare providers, allowing them to concentrate on delivering care. By enabling clinicians to prioritize patient interaction, we enhance the accessibility, humanity, and sustainability of healthcare.
Tali is revolutionizing the healthcare landscape, collaborating with thousands of clinicians across Canada and the US, facilitating millions of patient interactions annually, and reclaiming over 10 hours of clinician time each week to focus on what truly matters—patient care.
I am Tom, the Customer Success Manager at Tali. My team is seeking a customer advocate to join us as a Bilingual Customer Support Specialist. If you excel in relationship-building, comprehend the significance of exceptional customer experiences, and aspire to contribute positively to healthcare, Tali could be the ideal place for your next career move.
We are eager to connect with candidates who possess extensive experience in customer workflows, knowledge base development, and a commitment to addressing customer needs while ensuring a delightful experience.
Please note: This position requires candidates to be bilingual in English and French.
About Tali AI
Tali AI is a forward-thinking organization focused on harnessing the power of artificial intelligence to streamline healthcare processes, improve clinician efficiency, and enhance the overall patient experience. Our solutions aim to transform the way healthcare professionals work, making care more accessible and sustainable.