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Experience Level
Experience
Qualifications
Requirements:Fluency in English and Chinese, with business-level proficiency in Japanese (N2 Certification required).2-3 years of experience in customer support roles within a global context is preferred.Willingness to work weekends and public holidays with a fixed schedule at the Side Malaysia office.Strong communication skills in English, Chinese, and Japanese to effectively engage with Japanese-speaking colleagues.Exceptional customer service skills, demonstrating empathy and problem-solving capabilities.Passion for gaming, with the ability to provide detailed troubleshooting support for games and PC/consoles.Competence in analyzing information quickly and accurately while adhering to guidelines.A collaborative team player.Preference will be given to candidates with a keen interest in gaming, although those with relevant customer service experience are also encouraged to apply.
About the job
Key Responsibilities:
Deliver exceptional customer support and resolve technical issues through various online channels, including email, chat, and social media.
Manage multiple simultaneous interactions, including chats, emails, and outbound calls, while adapting to fluctuating communication patterns.
Diagnose and advise on technical problems related to customers' computers, mobile applications, and gaming consoles.
Analyze recurring customer issues and provide actionable insights to team members based on independent research.
Escalate critical issues promptly to clients or supervisors.
Translate communications between Japanese, English, and Chinese as needed.
Document meeting minutes and reports in Japanese and/or English.
Participate in Japanese client meetings when required.
About SideInc
At SideInc, we pride ourselves on delivering top-notch gaming experiences and unparalleled customer support. Our team is dedicated to fostering a dynamic and inclusive work environment that values creativity and collaboration. Join us in our mission to enhance the gaming community by providing outstanding service and support.
Bilingual Customer Support Specialist (Japanese/English/Chinese)
SideIncKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Experience
Qualifications
Requirements:Fluency in English and Chinese, with business-level proficiency in Japanese (N2 Certification required).2-3 years of experience in customer support roles within a global context is preferred.Willingness to work weekends and public holidays with a fixed schedule at the Side Malaysia office.Strong communication skills in English, Chinese, and Japanese to effectively engage with Japanese-speaking colleagues.Exceptional customer service skills, demonstrating empathy and problem-solving capabilities.Passion for gaming, with the ability to provide detailed troubleshooting support for games and PC/consoles.Competence in analyzing information quickly and accurately while adhering to guidelines.A collaborative team player.Preference will be given to candidates with a keen interest in gaming, although those with relevant customer service experience are also encouraged to apply.
About the job
Key Responsibilities:
Deliver exceptional customer support and resolve technical issues through various online channels, including email, chat, and social media.
Manage multiple simultaneous interactions, including chats, emails, and outbound calls, while adapting to fluctuating communication patterns.
Diagnose and advise on technical problems related to customers' computers, mobile applications, and gaming consoles.
Analyze recurring customer issues and provide actionable insights to team members based on independent research.
Escalate critical issues promptly to clients or supervisors.
Translate communications between Japanese, English, and Chinese as needed.
Document meeting minutes and reports in Japanese and/or English.
Participate in Japanese client meetings when required.
About SideInc
At SideInc, we pride ourselves on delivering top-notch gaming experiences and unparalleled customer support. Our team is dedicated to fostering a dynamic and inclusive work environment that values creativity and collaboration. Join us in our mission to enhance the gaming community by providing outstanding service and support.