Qualifications
What we seek in our Player Support Agent:Communication Skills:Deliver exceptional customer support to players.Promptly investigate and resolve player inquiries via ticketing, email, or chat.Assist internal teams with project-related tasks ensuring smooth collaboration.Gather and relay player feedback effectively following established protocols.Provide translations as needed to ensure clear communication.Analytical Skills:Maintain accurate and detailed reports to streamline processes.Ensure timely escalation of issues in line with established procedures.Enhance support processes through personalized macros and a comprehensive knowledge base.Contribute to high-quality standards through quality control processes.Leadership Qualities:Participate in training sessions to boost your skills and knowledge.Effectively manage your time to meet players' needs.Business Acumen:Acquire in-depth gameplay knowledge of our products to enhance player service.Familiarity with Helpshift/Zendesk or similar CRM tools for efficient support.Knowledge of macro customization to optimize response efficiency.Proficient in MS Office or Google Suite for documentation purposes.
About the job
Since 1998, Keywords Studios has been dedicated to transforming the way players connect with their favorite games. Our global team of over 12,000 talented professionals spans across 70+ studios in 26 countries.
We provide essential support to video game developers and publishers by offering a comprehensive suite of solutions, from art and audio to testing, localization, and notably, Player Engagement. This rapidly growing service line delivers technical support, community management, and trust & safety services for an array of AAA and Indie studios within the gaming industry.
Join us in our mission to cultivate vibrant player communities and deliver unparalleled gaming experiences!
Role Overview
As a Player Support Agent, you will act as the vital connection between our clients and the gaming community. Your duties will include investigating and providing timely, high-quality responses to player inquiries while relaying valuable insights to our development teams. Become part of our dynamic environment, with opportunities for continuous growth and the chance to make a significant impact. Level up your career by applying today!
About Keywords Studios
Keywords Studios is a leading provider of services to the global video game industry. Our mission is to help developers and publishers create engaging player experiences through a wide array of solutions including art, audio, testing, and localization. With a workforce of over 12,000 across the globe, we are committed to supporting the gaming community and enhancing the future of gaming.