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Experience Level
Entry Level
Qualifications
RequirementsFluent in both French and English, with proficiency in speaking and writing. Please indicate your native language and nationality in your CV and/or Cover Letter.Strong communication and customer service abilitiesPrior experience in technical support or customer service is preferredA genuine interest in fitness and technology is a plusEfficient problem-solving skillsA collaborative team player who can also work independentlyFamiliarity with customer support software is advantageous
About the job
Join Mercier Consultancy as a French-speaking Fitbit Customer Support Specialist in our vibrant Sofia office. We provide an attractive fully paid relocation package to ensure a smooth transition into your new role. In this position, you will be instrumental in assisting French-speaking customers with their product inquiries and technical challenges, delivering an outstanding service experience.
This role is ideal for those who are enthusiastic about fitness technology and dedicated to offering top-notch customer support. You will collaborate closely with our technical teams to enhance the overall customer journey.
Key Responsibilities
Deliver exceptional support to French-speaking Fitbit users through phone, email, and chat
Diagnose technical issues and provide effective solutions
Guide customers in exploring Fitbit product features and best practices
Maintain accurate records of customer interactions
Work with internal teams to escalate and resolve complex problems
Foster customer satisfaction through a professional and empathetic approach
About Mercier Consultancy
Mercier Consultancy is dedicated to providing quality support and solutions in the tech industry. We pride ourselves on fostering a positive work environment and supporting our employees' growth and development.
Bilingual French Fitbit Customer Support Specialist - Fully Paid Relocation to Sofia
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Entry Level
Qualifications
RequirementsFluent in both French and English, with proficiency in speaking and writing. Please indicate your native language and nationality in your CV and/or Cover Letter.Strong communication and customer service abilitiesPrior experience in technical support or customer service is preferredA genuine interest in fitness and technology is a plusEfficient problem-solving skillsA collaborative team player who can also work independentlyFamiliarity with customer support software is advantageous
About the job
Join Mercier Consultancy as a French-speaking Fitbit Customer Support Specialist in our vibrant Sofia office. We provide an attractive fully paid relocation package to ensure a smooth transition into your new role. In this position, you will be instrumental in assisting French-speaking customers with their product inquiries and technical challenges, delivering an outstanding service experience.
This role is ideal for those who are enthusiastic about fitness technology and dedicated to offering top-notch customer support. You will collaborate closely with our technical teams to enhance the overall customer journey.
Key Responsibilities
Deliver exceptional support to French-speaking Fitbit users through phone, email, and chat
Diagnose technical issues and provide effective solutions
Guide customers in exploring Fitbit product features and best practices
Maintain accurate records of customer interactions
Work with internal teams to escalate and resolve complex problems
Foster customer satisfaction through a professional and empathetic approach
About Mercier Consultancy
Mercier Consultancy is dedicated to providing quality support and solutions in the tech industry. We pride ourselves on fostering a positive work environment and supporting our employees' growth and development.