About the job
Are you ready to enhance operational efficiency and provide exceptional service to our valued customers? We are in search of a Bilingual Online Exams & Customer Experience Assistant proficient in French, to deliver outstanding support while safeguarding the integrity of our examination processes. As an integral member of our agile team, you will play a key role in elevating the quality of PeopleCert's global certification services. Join us and contribute to meaningful change!
In your role as an Online Exams & Customer Experience Assistant - French Speaking, your responsibilities will encompass:
Customer Service Excellence:
- Deliver superior customer service to candidates, testing centers, and other key stakeholders via email, chat, and phone communications.
- Effectively address inquiries, troubleshoot issues, and ensure a positive experience throughout the examination and certification journey.
Online Proctoring Oversight:
- Supervise the secure and equitable administration of certification exams at designated testing sites or online platforms.
- Uphold exam regulations and standards to preserve the integrity of the certification process.
- Resolve any technical or procedural challenges that arise during examinations.
Administrative Support for Exam Operations:
- Perform administrative duties related to exam registrations, scheduling, and results processing.
- Ensure accurate and current record-keeping in our systems, adhering to established procedures and standards.
- Collaborate with cross-functional teams to optimize processes and enhance operational effectiveness.
General Responsibilities:
- Collaborate efficiently within a team environment, liaising with other departments to achieve optimal results.
- Execute any reasonable duties and tasks relevant to the role, adopting a flexible, customer-centric approach to support PeopleCert’s multinational presence across various time zones.
- Consistently align your work and conduct with the company’s core values: “Quality - Passion - Integrity - Innovation.”

