About the job
Join Viamericas, a leading and licensed money transmission service, dedicated to providing exceptional financial solutions to immigrants across the globe. Our services, which encompass international money transfers, bill payments, and check processing, are available at thousands of agent locations in the United States and over 287,885 locations across 95 countries. We are committed to empowering immigrants by offering the highest quality financial services, and we are on the lookout for exceptional talent who align with our core values of respect, innovation, integrity, and impact.
The Bilingual Vietnamese Customer Service Representative will be the frontline support for our customers, agents, and partners, delivering exceptional service across various communication channels. This role includes managing both inbound and outbound inquiries via phone, email, chat, and SMS in both Vietnamese and English. The successful candidate will ensure accurate transaction processing, resolve issues effectively, and enhance customer satisfaction. Utilizing our internal systems, the representative will document interactions, monitor transaction activities, and promote operational efficiency, all while adhering to company policies and service standards.