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Experience Level
Entry Level
Qualifications
Qualifications for this role include proficient communication skills in both Vietnamese and English, a strong commitment to providing excellent customer service, and familiarity with financial services. Previous experience in customer service roles is preferred, along with the ability to handle transactions accurately and professionally. We value candidates who are detail-oriented, proactive, and capable of working in a fast-paced environment.
About the job
Join Viamericas, a leading and licensed money transmission service, dedicated to providing exceptional financial solutions to immigrants across the globe. Our services, which encompass international money transfers, bill payments, and check processing, are available at thousands of agent locations in the United States and over 287,885 locations across 95 countries. We are committed to empowering immigrants by offering the highest quality financial services, and we are on the lookout for exceptional talent who align with our core values of respect, innovation, integrity, and impact.
The Bilingual Vietnamese Customer Service Representative will be the frontline support for our customers, agents, and partners, delivering exceptional service across various communication channels. This role includes managing both inbound and outbound inquiries via phone, email, chat, and SMS in both Vietnamese and English. The successful candidate will ensure accurate transaction processing, resolve issues effectively, and enhance customer satisfaction. Utilizing our internal systems, the representative will document interactions, monitor transaction activities, and promote operational efficiency, all while adhering to company policies and service standards.
About Viamericas
Viamericas is a top-ranked and licensed money transmitter, renowned for its commitment to providing high-quality financial services to immigrants around the world. With a robust network of locations in the United States and across 95 countries, we strive to make financial solutions accessible and reliable.
Bilingual Vietnamese Customer Service Representative
ViamericasManila, National Capital Region, PhilippinesNew
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Entry Level
Qualifications
Qualifications for this role include proficient communication skills in both Vietnamese and English, a strong commitment to providing excellent customer service, and familiarity with financial services. Previous experience in customer service roles is preferred, along with the ability to handle transactions accurately and professionally. We value candidates who are detail-oriented, proactive, and capable of working in a fast-paced environment.
About the job
Join Viamericas, a leading and licensed money transmission service, dedicated to providing exceptional financial solutions to immigrants across the globe. Our services, which encompass international money transfers, bill payments, and check processing, are available at thousands of agent locations in the United States and over 287,885 locations across 95 countries. We are committed to empowering immigrants by offering the highest quality financial services, and we are on the lookout for exceptional talent who align with our core values of respect, innovation, integrity, and impact.
The Bilingual Vietnamese Customer Service Representative will be the frontline support for our customers, agents, and partners, delivering exceptional service across various communication channels. This role includes managing both inbound and outbound inquiries via phone, email, chat, and SMS in both Vietnamese and English. The successful candidate will ensure accurate transaction processing, resolve issues effectively, and enhance customer satisfaction. Utilizing our internal systems, the representative will document interactions, monitor transaction activities, and promote operational efficiency, all while adhering to company policies and service standards.
About Viamericas
Viamericas is a top-ranked and licensed money transmitter, renowned for its commitment to providing high-quality financial services to immigrants around the world. With a robust network of locations in the United States and across 95 countries, we strive to make financial solutions accessible and reliable.