About the job
- As a Billing Analyst, you will play a crucial role in assisting the Central Commissions Manager with the processing of travel agent payments and addressing related customer service inquiries. This position involves close collaboration with management, accounts payable, and franchisees to ensure the precise handling of travel agent commissions.
Key Responsibilities:
- Execute manual commission payments and billings efficiently.
- Monitor payment processes to guarantee accurate and timely commission calculations, collaborating closely with our corporate Accounts Payable and Treasury teams.
- Respond to calls and emails from travel agents and franchisees concerning commission queries.
- Act as the primary contact for both internal and external inquiries related to travel agent commissions.
- Investigate commission-related inquiries and provide effective resolutions.
- Maintain up-to-date records of travel agent contact and payment details.
Provide educational support to franchisees regarding travel agent commission processes and inquiry handling.
- Participate in special projects as required.

