About the job
Are you analytical, detail-oriented, and enjoy helping customers, including over the phone? If so, this position at Budget Thuis is perfect for you! You will ensure that customers receive accurate energy bills.
What will you be doing?
As part of the Billing team, you will ensure that all billing processes run smoothly and accurately. Most bills are generated automatically, but when issues arise, you will take action. Your responsibilities will include:
Contacting customers to explain invoices or gather information
Correcting erroneous annual and final invoices
Manually drafting invoices that cannot be automatically generated
Investigating complex consumption and billing inquiries
Supporting customer service with substantive inquiries
About the Team
You will join the Billing team: a diverse and engaged group of 15 colleagues, where you will collaborate closely with billing specialists, customer service representatives, and external market parties. Here's what you can expect:
An informal and open working atmosphere
Colleagues who assist each other and share knowledge
Opportunities for learning and personal development
We operate in a hybrid model: 50% in the office in Amsterdam and 50% from home.

