About the job
Sales and Administration:
- Drive a high-performance sales culture within the branch by consistently meeting and exceeding daily, weekly, and monthly sales targets.
- Ensure the branch surpasses its monthly expense targets by setting and aligning individual performance metrics.
- Achieve a 90% conversion rate for all sales application forms submitted by the node leaders.
- Facilitate effective communication across all branch operations.
- Oversee inventory management of stationery and marketing materials.
- Ensure adherence to security protocols within the branch.
- Implement business rules and processes as per operational guidelines.
- Ensure compliance with all standard operating procedures by branch staff.
- Continuously assess and refine operational processes.
- Report any maintenance issues related to facilities and technology, generating necessary operational reports.
- Analyze hourly, daily, weekly, and monthly branch performance data.
People Management:
- Facilitate staff coaching and development initiatives.
- Conduct career development discussions with team members.
- Identify and nurture potential candidates for succession planning.
- Assess training needs to ensure staff competency.
- Manage attendance and plan staffing for peak and off-peak seasons.
- Ensure all employees sign performance contracts and have established KPIs.
- Conduct and document weekly and monthly performance evaluations.
- Manage resource capacity and recruit branch consultants as necessary.
- Create and manage work schedules and be available during shifts for supervision.
- Compile branch performance data for commission calculations and report to the Branch Coordinator.
- Balance business priorities with team morale.
Customer Experience:
- Maintain strong relationships with internal and external clients, soliciting comprehensive feedback from stakeholders.
- Ensure a professional appearance of staff and branch through regular audits.
- Foster a client-centric culture within the branch.
- Promote branch visibility and identify marketing opportunities through client interactions and presentations.
- Monitor quality assurance scores for consultants and implement necessary coaching interventions.