About the job
As the Branch Manager at My Mortgage, Inc., you will oversee the efficient daily operations of the branch, ensuring excellence in lending, product sales, customer service, and employee management. Your leadership will be pivotal in maintaining compliance with industry standards and fostering a culture of safety and accountability.
Your primary objective will be to enhance revenue, drive profitability before taxes, and effectively manage risk within the branch. You will be responsible for delivering exceptional client service, building cohesive teams, and providing consistent guidance to achieve branch goals.
- Facilitate clear communication between the branch and corporate managers through daily, weekly, and monthly operational reports.
- Ensure adherence to federal laws and regulations set forth by state and federal agencies.
- Provide comprehensive staff training to meet branch objectives.
- Achieve target metrics encompassing transaction counts, sales volume, and loan volume.
- Participate in the recruitment process and onboarding of new team members.
- Monitor employee service quality to optimize sales opportunities and maintain production standards.
- Deliver constructive feedback to all branch staff regularly.
- Supervise daily employee performance and provide ongoing support.

