About the job
About WorldFish
WorldFish is a leading international research organization dedicated to transforming aquatic food systems, aiming to alleviate hunger, malnutrition, and poverty. We partner with international, regional, and national entities to co-develop and implement scientific innovations and evidence-based policies that empower millions who rely on fish and other aquatic foods for their livelihoods and nutrition. Our initiatives across various countries contribute to the advancement of multiple 2030 Sustainable Development Goals through science and innovation, envisioning a future of healthy people, a healthy planet, and shared prosperity.
About the Internship
The Business Application Support Intern plays a pivotal role in ensuring the smooth operation of the organization’s business applications. This role is centered on providing application support, including assisting users, tracking issues, and performing fundamental system administration tasks. The intern will gain practical experience in enterprise systems, business processes, and application support in a professional setting.
Key Responsibilities:
- Deliver first-level application support for business applications under supervision.
- Assist in addressing user inquiries and troubleshooting basic system issues.
- Log, monitor, and follow up on support tickets and incidents.
- Conduct basic data checks and validations to aid in issue resolution.
- Help in the development and maintenance of both standard and ad-hoc reports.
- Support documentation efforts, including user manuals, process flows, and technical notes.
- Participate in testing system changes, patches, or enhancements.
- Collaborate closely with developers, support personnel, and business users.