About the job
At NiCE, we embrace challenges without boundaries. We are ambitious game changers who strive for excellence and aim to surpass our own high standards. If you share our passion for innovation and success, we invite you to explore an extraordinary career opportunity that ignites your potential.
What does the role entail?
This is a strategic consulting position within NiCE's Value Realization Services (VRS) team. As a Business Consultant, you will take ownership of customer business cases, develop AI-driven customer experience (CX) strategies, and ensure measurable ROI from NiCE’s enterprise contact center solutions.
We seek a seasoned consultant with extensive experience in advising enterprise clients on AI-enabled digital transformation within the contact center and CCaaS domains. This role requires a blend of strategic consulting expertise, financial insight, and executive communication skills.
You will guide clients through intricate CX transformations—helping them identify where AI can create value, how to implement it effectively across personnel, processes, and technology, and how to assess and maintain positive outcomes. Success in this role demands the ability to translate AI, automation, analytics, and decision-making capabilities into compelling, boardroom-ready business narratives and robust financial models.
As a consultant at NiCE, you will serve as a trusted advisor to C-suite and VP-level stakeholders, influence cross-functional teams without formal authority, and contribute to the advancement of NiCE’s value realization methodology, AI value frameworks, and consulting best practices.
This is a hands-on advisory role with direct accountability for strategic engagements—not a delivery support or technical implementation role.
How will you make a difference?
- Act as a strategic advisor to enterprise clients on AI-led CX and contact center transformation.
- Oversee the complete business case, from establishing value hypotheses to realization and sustained ROI.
- Lead customers in pinpointing, prioritizing, and sequencing AI-driven CX use cases connected to measurable financial and operational outcomes.
- Convert AI-enabled capabilities into clear adoption strategies, value metrics, and executive success criteria.

