Qualifications
Qualifications· Previous experience or knowledge in Business Intelligence is a plus.· Ability to work independently as well as collaboratively within a team, effectively managing tight deadlines and prioritizing tasks in a fast-paced environment.· Strategic mindset with the capability to comprehend the bigger picture, generate innovative ideas, and devise creative solutions.· Outstanding communication skills (both written and verbal) in English.· Strong attention to detail.· Quick learner with the ability to acquire new skills rapidly.· Exceptional problem-solving and critical-thinking abilities.
About the job
The Business Intelligence Assistant will play a vital role in supporting BI Analysts by managing administrative tasks associated with BI projects.
· Monitor and manage the team's distribution list and RT queue, ensuring adherence to our Service Level Agreements (SLAs) for responding to requests and turnaround times.
· Process basic access requests for reports and dashboards maintained by the team.
· Facilitate access requests between senior management for approval and the BI team.
· Track response times for new tickets that remain unclaimed and those that are open for extended periods.
· Develop documentation for fundamental BI processes in collaboration with team leads.
· Analyze the usage metrics for tools and dashboards produced by the team.
· Collaborate with team leaders to enhance SLAs, improve documentation, and reduce recurring tickets through automation.
About TransPerfect
TransPerfect is a leading provider of global language and technology solutions, dedicated to helping businesses communicate effectively across borders. With a commitment to quality and innovation, TransPerfect empowers organizations to navigate the complexities of international business.