About the job
We are seeking dynamic candidates based in the Philippines for the position of Buyer Support Associate.
Role Summary: As a Buyer Support Associate, you will serve as the main point of contact for first-time home buyers, offering guidance, support, and education throughout their property acquisition journey. This role emphasizes relationship-building, lead nurturing, and conversion, rather than loan processing.
Your responsibilities will include transforming existing content into user-friendly information packs and conducting structured calls that empower prospects with confidence and knowledge. Your ability to communicate effectively, establish connections, and inspire trust will be crucial to your success.
Key Responsibilities:
- Conduct structured calls with first-time home buyers to guide them through the buying process.
- Advise on the necessary members of their property-buying team (e.g., buyer’s agents, conveyancers) and financial preparation steps.
- Convert existing resources and content into clear, actionable guidance materials and info packs.
- Nurture leads and foster strong relationships to convert prospects into brokerage clients.
- Deliver a consistently high-quality customer experience, ensuring prospects feel supported and confident.

