A Bachelor’s degree in Business, Communications, or a related disciplineExcellent analytical and listening abilitiesExceptional attention to detail and objective evaluation skills
About the job
Join Our Team as a Call Quality Evaluator / Monitor!
We are seeking a meticulous and detail-oriented Call Quality Evaluator / Monitor to enhance our Customer Solutions team. In this pivotal role, you will monitor and assess customer calls to ensure adherence to quality standards while driving continuous improvement in our services.
Key Responsibilities:
Assess and score customer calls against established quality benchmarks
Review call recordings to pinpoint areas needing enhancement
Compile quality reports and offer constructive feedback to team members
Qualifications:
A Bachelor’s degree in Business, Communications, or a related discipline
Excellent analytical and listening abilities
Exceptional attention to detail and objective evaluation skills
Language Proficiency:
Arabic – native or near-native proficiency
English – Upper-Intermediate level
French – Upper-Intermediate level
Salary & Benefits:
Salary: $700–750 per month + performance-based bonuses
Corporate meals provided
28 days of paid annual leave
About jobsforhumanity
We are a rapidly expanding IT company fueled by professionalism, ambition, and results. Our collaborative team thrives on knowledge sharing, continuous improvement, and achieving goals collectively. We are committed to delivering excellence and consistently enhancing the customer experience.
This job posting is no longer active and is not accepting applications.
A Bachelor’s degree in Business, Communications, or a related disciplineExcellent analytical and listening abilitiesExceptional attention to detail and objective evaluation skills
About the job
Join Our Team as a Call Quality Evaluator / Monitor!
We are seeking a meticulous and detail-oriented Call Quality Evaluator / Monitor to enhance our Customer Solutions team. In this pivotal role, you will monitor and assess customer calls to ensure adherence to quality standards while driving continuous improvement in our services.
Key Responsibilities:
Assess and score customer calls against established quality benchmarks
Review call recordings to pinpoint areas needing enhancement
Compile quality reports and offer constructive feedback to team members
Qualifications:
A Bachelor’s degree in Business, Communications, or a related discipline
Excellent analytical and listening abilities
Exceptional attention to detail and objective evaluation skills
Language Proficiency:
Arabic – native or near-native proficiency
English – Upper-Intermediate level
French – Upper-Intermediate level
Salary & Benefits:
Salary: $700–750 per month + performance-based bonuses
Corporate meals provided
28 days of paid annual leave
About jobsforhumanity
We are a rapidly expanding IT company fueled by professionalism, ambition, and results. Our collaborative team thrives on knowledge sharing, continuous improvement, and achieving goals collectively. We are committed to delivering excellence and consistently enhancing the customer experience.