About the job
About Care.com
At Care.com, we recognize the vital role caregiving plays in the lives of millions across the nation. With 73% of Americans offering support to their loved ones, the search for quality and affordable care often presents a significant challenge. This struggle can adversely affect employee productivity, well-being, and retention; in fact, 87% of caregivers have missed work due to lack of available care, and 20% have made the tough decision to reduce their hours or quit altogether.
Our employer-sponsored family care benefits are designed to provide unmatched support for the diverse caregiving needs of employees, whether they're caring for children, adult family members, pets, or themselves. Our trusted, flexible, and innovative caregiving platform enables employees to discover holistic care solutions tailored to their unique needs and budgets.
Work Environment: Hybrid, On-Site Mon, Wed, Thu | Office Location: 2801 North Central Expressway, Dallas, Texas
Position Overview
The Care Specialist Team is dedicated to delivering an exceptional member experience by providing guidance and resources to navigate both everyday challenges and major life decisions. This role involves managing all member interactions via phone, web, email, and chat, conducting thorough needs assessments, offering educational support, and connecting members to relevant benefits.
Upon completing a comprehensive training program, the Care Specialist will provide expert assistance on various topics, including but not limited to:
- Emotional Wellness: Support for financial hardships
- Home Care: Assistance with moving and relocation, home repairs, and travel
- Legal & Financial: Guidance on family law, document preparation, debt/credit support, and civil/criminal matters
Care Specialists are responsible for documenting member needs, collaborating with our Research Team and third-party partners, and ensuring members receive top-quality referrals. Success in this role requires strong attention to detail, excellent communication skills, professionalism, and a team-oriented mindset.
What You’ll Do
- Handle inbound calls with a positive, professional, and empathetic demeanor
- Engage in active listening and needs assessments to determine appropriate support and resources
- Assist members via email, web, and chat during call downtimes
- Verify member eligibility and document requests in our CRM system
- Educate members about their individual benefit plans and available services
- Collaborate with the Research Team to connect members with suitable resources

