About the job
- Welcome every customer with genuine warmth, confidence, and professionalism.
- Engage customers with open-ended questions to assess their needs effectively.
- Recommend and locate products that suit customer preferences, remaining knowledgeable on the latest collections and trends.
- Provide information on in-store promotions and loyalty program benefits.
- Accurately process cash and card transactions.
- Maintain an exceptional standard of store presentation and cleanliness.
- Assist with restocking and ensure the shop floor is consistently ready for trading each day.
- Deliver unparalleled customer service that aligns with the Flannels brand ethos.
- Proactively suggest add-ons and alternative products when appropriate.
- Adhere to all Flannels policies and procedures diligently.

