About the job
Join our team as a Cisco Server Hardware Specialist - Level 2 where you will leverage over 5 years of experience in computing hardware troubleshooting. Your role will involve:
- Installing, administering, and maintaining hardware infrastructure.
- Diagnosing and resolving system issues related to performance and operational integrity.
- Restoring system integrity swiftly to minimize downtime after outages.
- Triage and resolve user-submitted tickets, focusing on infrastructure issues.
- Monitoring resource usage through software tools.
- Contributing to Knowledge Management by drafting technical documentation.
- Patching system firmware and software as necessary.
- Providing peer assistance as needed.

