About the job
Hamelin is a dynamic, family-owned French company based in Normandy, renowned as a leader in the manufacturing of educational and office supplies. Our esteemed products and brands, such as Oxford, Pelikan, Conquérant, Unilux, and Dayvia, are trusted by millions of students, professionals, and educators worldwide as they navigate their educational journeys and daily tasks.
We are currently seeking a
Client Account Assistant F/H
to join our team as we fill a position due to a retirement.
Reporting directly to the ADC Manager, you will support one or more Key Account Managers in ensuring client satisfaction.
Key Responsibilities:
• Respond to client inquiries in a timely manner.
• Process client commercial offers in accordance with the sales department's guidelines, including product listings, pricing, promotional plans, and dispute resolution.
• Manage priorities effectively.
• Contribute to initiatives aimed at improving service levels.
• Provide accurate and reliable information.
Operational Tasks:
• Manage the assigned client portfolio and ensure ongoing support.
• Maintain the client database.
• Prepare responses to tenders alongside Key Account Managers, including sending samples, product sheets, and labels.
• Handle price adjustments and update information in the SAP software.
• Address pricing disputes and manage acceptance or contestation processes.
• Complete logistics, pricing, and environmental matrices, as well as client internet portals.
• Organize and participate in trade shows.
• Provide clients with information regarding pricing, stock, and product details.

