About the job
About The Role
The Client Launch Manager plays a pivotal role in our customer experience, overseeing the crucial transition from contract signing to the first week of a Virtual Assistant (VA) deployment. This position eliminates the outdated administrative hand-off process by implementing proactive pipeline management.
From the moment a deal is won, you will guide the client through candidate evaluations, interview coordination (partnering with the Onboarding Specialist), VA placement, and onboarding, ensuring a seamless transition to the Customer Success Manager after the VA’s first week. Your primary responsibility is to ensure that signed agreements turn into active accounts.
You will collaborate closely with the Onboarding Specialist, who facilitates client interviews. While the OBS manages the interview process, you will ensure that interviews occur as scheduled, clients participate, feedback is gathered on the same day, and no account remains stagnant at any stage. Additionally, you will work with the Solutions Expert team to prepare Standard Operating Procedures (SOP) and task playbooks so that the client's initial week is smooth and effective.