About the job
Job Title: Client Operations Manager
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We are seeking a results-oriented Client Operations Manager to lead client operations, oversee delivery tracking, and ensure seamless workflow management across various accounts. This role is pivotal in maintaining client progression with defined priorities, organized systems, and no execution gaps. You will facilitate communication, monitor progress, and enforce accountability among teams, allowing the founder to focus on strategic initiatives rather than daily operations.
Your Key Responsibilities
Client Operations & Communication
- Oversee daily client interactions through platforms like WhatsApp, Slack, and Google Workspace
- Conduct regular progress check-ins to monitor commitments and identify blockers
- Serve as the primary liaison for clients while minimizing the founder's involvement
- Ensure clear and structured communication among all parties
Delivery & Execution Management
- Maintain a real-time tracker for all active client projects
- Guarantee timely completion of deliverables and proactively identify risks
- Focus on the top 2–3 priorities for each client weekly
- Proactively resolve execution challenges to maintain momentum
Workflow & Process Optimization
- Develop and refine workflows, standard operating procedures (SOPs), and operational systems
- Identify process inefficiencies and implement structured solutions
- Create automation solutions to minimize manual tasks (e.g., reporting, tracking, notifications)
- Leverage AI tools to enhance efficiency where applicable
Team Coordination & Accountability
- Collaborate with client teams to ensure alignment on timelines and objectives
- Hold team members accountable while fostering positive relationships
- Proactively identify and resolve bottlenecks
Hiring Support (When Necessary)
- Assist with candidate screening and preliminary evaluations
- Provide clear recommendations to assist in hiring decisions
Essential Experience & Skills
- 3–5 years of experience in operations, project management, chief of staff, or account management positions
- Proven track record in managing operations within a dynamic or growing company
- Experience handling multiple clients or projects concurrently
- Practical experience in developing workflows, SOPs, and effective business automation
- Experience contributing to the growth or scaling of a business unit or company
- Excellent communication skills with the ability to effectively manage client relations