About the job
About Us:
N2JSoft is a leading B2B SaaS fintech company focused on streamlining HR and financial processes through innovative digital solutions. With over 20,000 clients and 1 million users across 86 countries, our flagship products, N2F and Keeple, are recognized as market leaders in France.
N2F offers a comprehensive platform for managing business expenses—including expense reports, corporate cards, and supplier invoices—while Keeple centralizes everyday HR management tasks, such as leave management, absences, and time tracking, all within a user-friendly, fully connected interface accessible via web and mobile.
Driven by a dedicated team that prioritizes human connections, we have a clear ambition: to become the European leader in professional expense management.
Your Role as a Client Relationship Manager at N2JSoft:
As a pivotal member of our team, you will work closely with the consulting, accounting, technical, and sales departments to ensure client satisfaction. Your primary responsibilities will include supporting clients, providing reassurance, and enhancing their overall experience and follow-up.
Join our vibrant team that is always in high spirits and ready to support each other!
Your Key Responsibilities:
- Analyze client inquiries and requests.
- Respond to client queries via phone or our ticketing system.
- Provide solutions and advice on software usage.
- Document client requests and share encountered issues with the team.
- Communicate client needs to our development team.

