About the job
As a key member of our Customer Service team, reporting directly to the Customer Service Manager, you will play an essential role in assisting our clients.
A typical day at Boulanger includes:
- Delivering exceptional customer service. How? By greeting each customer promptly and guiding them with professionalism to ensure their complete satisfaction.
- Processing transactions. How? By adhering to procedures and paying attention to detail for a seamless and enjoyable experience.
- Simplifying financing options. How? By creating financing files and providing clear answers to help each customer make their purchases.
- Streamlining product pickups. How? By ensuring products are ready quickly while offering accessories to enhance the experience.
- Efficiently managing after-sales service. How? By finding tailored solutions and offering personalized support that makes a difference.
- Building customer loyalty. How? By introducing loyalty programs and nurturing lasting relationships of trust.
- Providing a premium experience. How? By anticipating customer needs and proposing customized solutions that exceed their expectations.

