As a successful Client Service Manager, you will:Proactively implement the SPS Governance Model to guarantee client satisfaction.Standardize policies and procedures, including statistical monthly reporting and benchmarks.
About the job
The Client Service Manager (CSM) role is designed for a dynamic professional to work on-site with our client, overseeing multiple projects and sites. This pivotal position is responsible for ensuring exceptional daily service delivery, managing employees, enhancing overall customer satisfaction, and ensuring compliance with all SPS policies. The CSM will serve as the primary point of contact for the client, supervising all staff on-site for necessary operational functions.
In this role, you will consistently provide the highest level of service to both clients and SPS employees, all while upholding a professional image of the company through prompt, courteous, and efficient service.
About SPS North America
spsnorthamerica is a leading provider of service solutions, dedicated to delivering quality and excellence. Our team is committed to ensuring client satisfaction and operational efficiency across all projects.
This job posting is no longer active and is not accepting applications.
Client Service Manager at spsnorthamerica | New York
As a successful Client Service Manager, you will:Proactively implement the SPS Governance Model to guarantee client satisfaction.Standardize policies and procedures, including statistical monthly reporting and benchmarks.
About the job
The Client Service Manager (CSM) role is designed for a dynamic professional to work on-site with our client, overseeing multiple projects and sites. This pivotal position is responsible for ensuring exceptional daily service delivery, managing employees, enhancing overall customer satisfaction, and ensuring compliance with all SPS policies. The CSM will serve as the primary point of contact for the client, supervising all staff on-site for necessary operational functions.
In this role, you will consistently provide the highest level of service to both clients and SPS employees, all while upholding a professional image of the company through prompt, courteous, and efficient service.
About SPS North America
spsnorthamerica is a leading provider of service solutions, dedicated to delivering quality and excellence. Our team is committed to ensuring client satisfaction and operational efficiency across all projects.