About the job
We are seeking a dedicated Client Services Specialist to join our dynamic team at Distro. This full-time position is based in Chihuahua, Chihuahua, where you will play a vital role in the lead qualification process. You'll be the first point of contact for businesses submitting requests through our website. Your main responsibility will be to verify, validate, and enrich lead information through outbound calls and various data sources to ensure each prospect is accurately qualified before progressing through the sales funnel. This role demands a high volume of calls, attention to detail, and effective communication skills.
Main Responsibilities:
- Manage a substantial volume of inbound and outbound leads.
- Conduct approximately 120 outbound calls daily to validate requests.
- Confirm customer needs and enhance form data.
- Quickly establish rapport in concise, focused conversations.
- Utilize platforms like ZoomInfo, Apollo.io, LinkedIn, and topprovider.com for data verification.
- Document all interactions and validations within the system.
- Select appropriate vendors based on buyer needs.
- Facilitate communication between buyers and suppliers.
- Conduct post-connection follow-ups for quality control.
- Meet performance metrics including response times, screening duration, and customer satisfaction.
- Collaborate with internal teams to enhance processes.
Qualifications and Skills:
- Minimum of 1 year of experience in customer service, outbound calling, sales support, or lead qualification.
- Comfortable with high-volume outbound calls.
- Outstanding communication skills and the ability to build trust quickly.
- Organized, analytical, and detail-oriented.
- Proficient in CRM systems and various validation platforms.
- Able to work independently and be metrics-driven.