About the job
Sago Group stands at the forefront of market research and data solutions, passionately dedicated to bridging human insights with business queries. As the world evolves, Sago continually ascends to new heights, reshaping our offerings to exceed client expectations while making it smarter, quicker, and simpler to extract valuable insights.
Our team is composed of innovators, strategists, and problem solvers who are driven and inspired, celebrating our achievements together. We are vibrant leaders empowering our peers and revolutionizing the Market Research sector. Our curiosity drives us to explore new pathways for transformation. We are bold thinkers and authentic collaborators who bring our true selves to work, unafraid to share innovative ideas and perspectives because we recognize their significance.
The Client Services Supervisor plays a pivotal role in managing daily facility operations and supervising the Client Service Representatives (CSRs). This position guarantees that client requirements are fulfilled, projects are executed seamlessly, and operational standards are upheld. The Client Services Supervisor collaborates closely with the Facility Manager to facilitate client projects, oversee logistics, and provide an exceptional client experience. This role primarily focuses on evening hours, with schedules organized by management based on client activities and operational demands.
- Perform CSR duties as necessary to bolster daily operations.
- Lead and mentor the CSR team, ensuring top-notch service and operational proficiency.
- Maintain regular communication with the Facility Manager about operational progress and project updates.
- Oversee and manage client projects from initiation to completion.
- Organize and manage digital project files effectively.
- Review menu sheets and coordinate food orders when necessary.
- Handle participant compensation and ensure accuracy and completeness of all financial documents.
- Coordinate logistics for shipping, manage package inventory, and conduct product counts as required.
- Compile and distribute both operational and project reports.
- Liaise with other markets as necessary and provide updates to project managers and off-site clients during projects.
- Assist with ordering office supplies and managing inventory as needed.
- Perform additional tasks to support facility operations as assigned.