About the job
About Us
At Office Hours, we are revolutionizing the way organizations access expertise. We proudly operate as an on-demand expert network, seamlessly connecting top-tier organizations with trusted specialists across diverse knowledge areas. Our experts thrive by monetizing their expertise through advisory roles, projects, and AI model training. Behind the scenes, our platform simplifies complexities like screening, compliance, scheduling, and payments, ensuring that knowledge-sharing is focused on delivering impactful insights.
As a rapidly growing and profitable company, we are expanding our expert network and launching new products and offices, with our headquarters in San Francisco and additional locations in Brooklyn and Bangalore. Our clientele includes leading digital health companies, tech innovators, investment firms, consulting agencies, and AI Labs. We are supported by prominent marketplace investors and seasoned operators from successful companies such as DoorDash, Airbnb, and Affirm.
Our Vision
We believe human knowledge is the world's most precious resource. Despite our interconnectedness, much valuable knowledge remains untapped and inaccessible. Our mission is to democratize access to human knowledge, making it scalable and easily attainable through advanced tools tailored for the knowledge economy of the future.
Role Overview
As a vital member of the Client Solutions team, the Client Solutions Associate will play a key role in matching our clients with the ideal subject matter experts. Your efforts will directly contribute to expanding our network and enhancing our impact by facilitating insightful qualitative interviews. This dynamic role requires adaptability and strong communication skills, as no two days will be alike. You will actively improve existing processes and collaborate closely with our product and engineering teams to integrate client feedback into product enhancements.
We seek enthusiastic candidates ready to embrace the challenges and triumphs of growing a business while fostering a loyal user base.
Key Responsibilities
As a Client Solutions Associate, you can expect to engage in:
Client-Expert Connections: Identify and connect experts with clients for interview-based research, ensuring consistent communication to monitor progress and maintain high standards of satisfaction.
Project Management: Take ownership of your projects, overseeing the entire process from initiation to execution, ensuring timely delivery and quality outcomes.