Qualifications
Proven experience in client management or account management, preferably in a tech or health-related environment.Strong communication skills, both verbal and written, with the ability to convey complex concepts clearly.Ability to analyze client data and feedback to drive actionable insights.Experience with CRM software and project management tools.Demonstrated ability to work independently and as part of a team in a fast-paced environment.A passion for mental health and well-being initiatives.
About the job
As a Client Success Manager at Big Health, you will be instrumental in fostering strong relationships with our employer partners. You will guide them through the onboarding process, ensuring they maximize the benefits of our innovative mental health solutions. Your role will involve regular check-ins, collecting feedback, and providing insightful data analysis to enhance user engagement and satisfaction.
We are seeking an enthusiastic individual who is passionate about improving mental health and well-being in workplaces. You will collaborate closely with cross-functional teams to develop strategies that drive client retention and satisfaction. If you are a proactive communicator with a knack for problem-solving, we want to hear from you!
About Big Health
Big Health is dedicated to helping people live healthier, happier lives through innovative mental health solutions. Our mission is to bring effective, accessible mental health care to everyone, and we strive to create a positive impact in workplaces across the United States. Join us in our journey to transform mental health care!