Qualifications
Bachelor's degree in Business, Communication, or related field. 3+ years of experience in client support or account management, preferably in the technology or renewable energy sectors. Strong analytical skills with a proficiency in utilizing data to drive decisions. Excellent communication and interpersonal abilities. Proven ability to manage multiple projects and prioritize tasks effectively. Familiarity with CRM tools and project management software. A passion for sustainability and a commitment to enhancing the customer experience.
About the job
About GoodLeap:
GoodLeap is at the forefront of technology, providing cutting-edge financing and software solutions that promote sustainability. Our offerings range from solar panels and batteries to energy-efficient HVAC systems, heat pumps, roofing, and windows. With over 1 million homeowners benefiting from our seamless, swift, and user-friendly technology, we strive to make sustainable solutions more affordable and accessible. Our proprietary AI-driven applications and developer tools empower thousands of professionals in the field of home efficiency and solar energy, enhancing customer communication, business intelligence, and operational efficiency. Since 2018, our platform has facilitated more than $30 billion in financing for sustainable initiatives.
GoodLeap proudly supports the award-winning nonprofit, GivePower, which is dedicated to deploying life-saving water and clean energy systems, positively impacting the lives of over 1.6 million individuals across Africa, Asia, and South America.
As a Client Success Manager, you will collaborate with installers on our platform to ensure an exceptional customer experience. Leveraging Big Data, you will pinpoint opportunities for enhancement alongside our Installers, working together to elevate the customer journey. Your responsibilities will include conducting installer audits and managing pipelines to ensure that customer expectations and GoodLeap standards are consistently met. Our mission is to be a trusted partner that delivers superior value for both our customers and installers. By focusing on enhancing the customer experience and being a reliable teammate, we embody our philosophy of 'finance made friendly.'
About GoodLeap
GoodLeap is a pioneering technology company dedicated to advancing sustainable practices through innovative financing and software solutions. Our commitment to making eco-friendly options accessible and affordable has transformed the lives of millions, driving substantial investments in sustainable infrastructure. Join us in our mission to empower homeowners and professionals alike, while contributing to global initiatives that promote clean energy and resource conservation.