About the job
We welcome applicants from LATAM, Africa, and Eastern Europe. This position supports U.S.-based clients, so candidates must be available to work during U.S. business hours aligned with the client’s time zone.
Our client is dedicated to delivering exceptional client experiences through proactive engagement, transparent communication, and reliable follow-through. They collaborate closely with customers, internal development teams, and project managers to fulfill client needs while fostering high satisfaction and enduring relationships.
Location
Fully Remote (Work from Home) | 9:00 AM – 5:00 PM EST
Role Overview
As a Client Success Representative, you will play a crucial role in enhancing client satisfaction and managing relationships through regular check-ins, account evaluations, and prompt customer support. This position merges client-facing communication with administrative tasks and cross-departmental collaboration to ensure efficient account management and timely resolution of client inquiries.
Key Responsibilities
Client Support & Communication
Handle and respond to customer inquiries via Intercom messages and emails.
Identify client requirements and deliver timely, effective solutions.
Perform proactive client check-ins to ensure ongoing satisfaction.
Account Reviews & Performance Tracking
Conduct regular account reviews with clients.
Utilize scoring modules to evaluate performance and client satisfaction.
Spot opportunities to enhance client experience and outcomes.
Administrative & Account Support
Assist with administrative tasks pertaining to client accounts and project coordination.
Ensure accurate record-keeping and documentation to support account management.
Collaboration & Meetings
Engage in video meetings and calls with clients.
Participate in discussions with the development team and project manager to stay updated on projects and deliverables.
Effectively communicate updates to clients and internal teams.