About the job
Embark on a rewarding journey with Vynca, where our dedication to enhancing care for individuals with intricate needs drives us forward.
We are not just coworkers; we are a supportive community united by our mission to care for one another and those we serve. Our core values—Excellence, Compassion, Curiosity, and Integrity—guide us in achieving success together. Join us in this transformative movement to make a significant impact every day.
At Vynca, we strive to deliver comprehensive care, allowing for more quality days spent at home.
About the Role
As an integral member of our Enrollments team, the Clinical Outreach Specialist is pivotal in establishing connections with potential clients and steering them through our Enhanced Care Management (ECM) services. In this role, you will proactively reach out to prospective clients, educate them about our offerings, and facilitate their enrollment by evaluating their needs and connecting them with our care management team.
The ideal candidate will possess excellent interpersonal skills, professionalism in phone communications, and the ability to quickly analyze and understand medical charts while delivering person-centered care. You should be skilled in effectively prioritizing tasks to enhance client engagement and exhibit a strong desire to support individuals with complex care needs.
Key Responsibilities
Client Outreach: Connect with potential clients and accurately document all interactions within the Client Relationship Management (CRM) system. Daily responsibilities will involve making 60-100 outbound calls.
Care Planning: Relay vital information and client preferences to the care team to enable personalized care planning.
Assessment Support: Assist clients in completing psychosocial assessments and developing actionable care plans.
Medical Chart Review: Analyze medical charts to document client needs and propose suitable interventions.
Evidence-Based Practices: Utilize evidence-based approaches, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles in all client interactions.
Team Collaboration: Attend weekly Team Operations Meetings to coordinate and improve care delivery.
Qualifications and Experience
Availability to work Monday through Friday, from 8:30 am to 5:00 pm Pacific Time.

