About the job
Raffles & Fairmont The Red Sea is seeking a Cluster Reservation Agent based in Umluj. This position serves as the first point of contact for guests, handling reservation requests and inquiries with attention to detail and a focus on service.
Main Responsibilities
- Manage guest reservations, ensuring all bookings are accurate and complete.
- Respond to guest inquiries professionally and promptly, offering assistance throughout the booking process.
- Work with other hotel departments to support a smooth guest experience from reservation through arrival.
- Maintain the high service standards expected at Raffles & Fairmont properties.
What Sets This Role Apart
This role offers the chance to contribute directly to guest satisfaction at two renowned hotel brands. The Cluster Reservation Agent plays a key part in upholding the reputation for excellence at Raffles & Fairmont The Red Sea.

