About the job
Discover Your Future with Okta
Okta is recognized as The World’s Identity Company, empowering individuals to securely access any technology, anywhere, on any device or application. Our versatile and neutral platforms, including the Okta Platform and Auth0 Platform, ensure robust security through seamless access, authentication, and automation, making identity the cornerstone of business security and sustainable growth.
At Okta, we celebrate diverse perspectives and experiences, seeking not just qualifications but also lifelong learners who can enrich our team with their unique insights.
Join us in shaping a world where Identity truly belongs to you.
Key Responsibilities:
- Lead and cultivate a high-performing credit and collections team within a global service framework.
- Collaborate with cross-functional teams to evaluate strategic customer and partner accounts quarterly, emphasizing financial impacts.
- Identify opportunities for process enhancements to improve the efficiency of collections, customer service, and related processes across global operations.
- Oversee effective cash collection, account management, and credit handling for all global regions, which includes:
- Monitoring outstanding receivables and executing collection strategies.
- Engaging with clients on past-due invoices and negotiating payment plans.
- Resolving customer disputes while embodying our commitment to customer satisfaction.
- Managing service suspensions due to non-payment.
- Processing accounts receivable refunds.
- Identifying and addressing high-risk accounts.
- Establish team goals and track performance against credit and collections KPIs in a global context.
- Define and enforce credit policies and procedures.
- Refine quarterly objectives related to aging, cash, and Days Sales Outstanding (DSO), monitoring progress across global operations.
- Calculate allowances for bad debts.
- Promote a customer-focused approach while maintaining strong collaboration with order to cash and other leaders in a global environment.
- Partner with the Senior Manager of Billing and Collections to drive process improvements across all territories.

