About the job
Join Meriton, a leading national team of HVAC experts dedicated to driving innovation through a network of high-performing companies. We are committed to enhancing operations and creating value for our partners and our people.
If you're eager to make a significant impact, look no further. At Meriton, we foster an environment that values big ideas, exceptional work, and meaningful career development at every stage.
Position Overview
Job Title: Collections Specialist
Reports To: Accounts Receivable Manager
FLSA Status: Exempt
Location: Hillside, IL
Salary: $50,000 - $75,000 plus bonus
Role Summary:
The Collections Specialist is a self-motivated and detail-oriented professional tasked with managing a specific portfolio of accounts to ensure timely payments and reduce outstanding balances. This position requires a high level of independence, as you will handle your daily activities and prioritize tasks to meet deadlines and key performance indicators. You will serve as the main point of contact for customer inquiries and disputes, collaborating effectively to resolve issues and uphold strong client relationships.
Key Responsibilities:
Collections & Account Management:
- Oversee assigned customer accounts for open balances and aging reports.
- Conduct and document outreach for collections via phone and email, following a predetermined follow-up schedule.
- Escalate accounts nearing the aging threshold to senior staff and local leadership.
- Ensure no account remains within the company's standard aging category without appropriate documentation and approval.
Lien & Legal Process:
- Initiate and monitor the lien filing process using lien software to safeguard the company's rights.
- Prepare and issue conditional and unconditional lien waivers, ensuring accuracy.
- Maintain detailed records of waivers, releases, and lien filings for audit compliance.
Communication & Collaboration:
- Act as the primary contact for customer inquiries and follow up on tickets to ensure prompt resolutions.
- Collaborate with billing and service departments to address disputed invoices or misapplied payments.