About the job
About Amartha
At Amartha, we are dedicated to empowering micro-businesses throughout Indonesia, fostering growth and promoting equitable prosperity. With over 2.7 million entrepreneurs supported—predominantly women—we have disbursed IDR 22.8 trillion in funding. As we approach 2025, Amartha is transforming into a tech-driven financial ecosystem, broadening our services in lending, funding, and payments. Our focus on innovation and digital solutions aims to enhance accessibility, simplify processes, and provide a seamless user experience.
About the Team
The Marketing & Growth team at Amartha spearheads business expansion by aligning our products with the right audiences at optimal moments. We blend creative storytelling with data-driven strategies to attract new customers, elevate engagement, and cultivate enduring connections within our communities. Operating at the confluence of marketing, product, and technology, our team crafts innovative campaigns and initiatives that drive company growth while fostering meaningful relationships with our users. We prioritize creativity, analytical acumen, collaboration, and an unwavering commitment to delivering measurable results that align with our business goals.
About the Role
We are in search of enthusiastic and community-oriented individuals to join our team as Community Specialists. These positions will focus on cultivating and nurturing dynamic communities around our products and services. We are currently hiring for community specialists tailored to specific segments: mitra/grassroots community, with potential for further community development in the future. The ideal candidates will merge exceptional interpersonal skills with data-driven methodologies to enhance engagement, extract insights, and stimulate community growth.
Key Responsibilities
Community Building & Engagement
- Craft and execute community engagement strategies tailored to specific segments.
- Generate, curate, and disseminate valuable content that serves community members.
- Establish and uphold community guidelines, processes, and best practices.
- Coordinate and host online discussions, virtual events, and in-person gatherings.
- Identify and cultivate relationships with key community members and prospective advocates.
Community Growth & Retention
- Formulate strategies to enhance community membership and active participation.
- Create onboarding experiences that welcome new members and encourage their involvement.
- Implement retention initiatives to sustain engagement and minimize churn.
- Monitor community growth metrics and initiate efforts to meet targets.
- Identify opportunities to broaden community outreach within target segments.
Feedback Collection & Insights
- Establish channels for gathering community feedback on products and services.

