About the job
Join our dynamic team at Radius Limited as a Complaints & Retention Advisor. In this pivotal role, you will be responsible for addressing customer complaints and enhancing retention strategies to ensure customer satisfaction and loyalty. Your expertise in handling customer inquiries and resolving issues will play a crucial part in our commitment to outstanding service.
Key responsibilities include:
- Managing customer complaints with empathy and professionalism.
- Developing retention strategies to reduce churn.
- Collaborating with the sales and account management teams to enhance customer experience.
- Providing feedback to improve our products and services based on customer insights.

