About the job
Concord Servicing is a leading, full-service loan servicer providing compliant, adaptable, and scalable portfolio servicing solutions to meet the needs of loan originators and capital providers across various asset classes. We pride ourselves on being service-oriented, innovative thought leaders who utilize proprietary technology to offer comprehensive, configurable, and customizable servicing solutions. Our team of subject matter experts actively collaborates with clients to enhance portfolio performance at competitive prices.
As part of the Compliance and Credit Reporting team, your role will involve receiving, investigating, and responding to compliance-related consumer communications. You will review and test business processes to ensure robust controls and adherence to company policies and applicable regulations, report on compliance-related errors and exceptions, and support the maintenance of the company's Compliance Management System (CMS), along with assisting in credit reporting disputes.
Key Responsibilities
- Monitor and respond to correspondence
- Assist in resolving credit reporting disputes
- Maintain detailed records of compliance activities
- Prepare and submit compliance reports
- Intake and process compliance-related correspondence, including disputes, agency complaints, and attorney communications. Conduct research and draft responses to agency complaints (BBB, CFPB, etc.) within required deadlines
- Report complaints, disputes, exceptions, or other compliance issues to clients as mandated by contracts, through approved channels

